Shipping Policy


Shipping Policy – Hidden Sparks

Thank you for shopping at Hidden Spark! We strive to provide you with a smooth and discreet shopping experience. Please review our shipping policy below for more information about our shipping procedures, timelines, and delivery options.

1. Order Processing Time

  • All orders placed on Hidden Spark are processed within 2-4 business days. Our warehouse team carefully handles and prepares each order for dispatch. Please note that processing times may vary during peak seasons or holidays.

  • You will receive an email notification once your order has been shipped, including tracking information (if available).

2. Shipping Methods & Delivery Time

  • Standard Shipping: Delivery typically takes 5-7 business days depending on your location.

  • Expedited Shipping: If you need your order sooner, we offer expedited shipping options that deliver within 2-4 business days.

  • Discreet Packaging: All orders are shipped in plain, discreet packaging to ensure your privacy. The contents of the package will not be visible, and there will be no mention of "Hidden Spark" on the package.

3. Shipping Costs

  • Shipping costs are calculated based on your location and the shipping method selected at checkout. Free standard shipping may be available on orders over a certain amount (see our Promotions section for current offers).

4. International Shipping

  • We currently offer shipping to select countries outside of the U.S. International shipping costs and delivery times may vary. Please note that international orders may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer and are not covered by Hidden Spark.

  • International shipments may take longer to arrive due to customs processing.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number (where applicable). You can use this tracking number to monitor the progress of your delivery via the carrier's website.

6. Shipping Delays

  • While we make every effort to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as weather conditions, holidays, or carrier issues. Hidden Spark is not responsible for delays caused by shipping carriers.

7. Lost or Stolen Packages

  • Hidden Spark is not liable for any lost or stolen packages once the shipment has been confirmed as delivered by the carrier. If your package is missing or you suspect it has been stolen, please contact the carrier directly. If needed, we can assist in initiating an investigation with the carrier.

8. Incorrect Shipping Information

  • Please ensure that all shipping details are correct at the time of checkout. Hidden Spark is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.

9. Shipping Restrictions

  • Due to local regulations, certain products may be restricted or prohibited from being shipped to certain locations. If this applies to your order, we will notify you promptly and arrange for a refund or product exchange.

Thank you for choosing Hidden Spark! If you have any further questions or need assistance, feel free to contact our customer support team at hiddenspark.office@gmail.com